Privacy Policy | InstaPark

1. INTRODUCTION

This Privacy Policy explains how InstaPark ("we", "our" or "us") collects and processes your personal information in the context of our parking services. This Privacy Policy applies to any InstaPark website, mobile application, or other online service provided by us that links to this Privacy Policy (collectively, the "Service").

Please read this privacy policy carefully. If you have any queries about the policy, please get in touch and we will do our best to answer your questions.

We review this policy regularly and it is your responsibility to check this policy regularly for updates. If you do not agree to any changes to this policy, then you must immediately stop using the Service. In the event we make any significant changes to this policy we will inform you of such changes.

2. PERSONAL INFORMATION COLLECTED AND USE OF THIS INFORMATION

2.1 Personal information you provide to us directly:

Account data – this includes legal name, email, phone number, photo, vehicle information (e.g., make, model and number plate), and, if relevant, company name, date of birth, residential address.
Payment method – payment method details you provide (including payment card information and address) are sent directly to PCI-compliant third party payment providers. They are not stored on our servers and our staff do not have access to these details.
Booking history and spaces navigated to – we store a history of where and when you've booked parking, and spaces you launch navigation to, in order to make repeat use faster and easier for you, for your and our accounting purposes, and to help us determine which spaces will be available to park in.
Location data – if you choose to enable location services, we will store your location services data to improve our parking availability engine - which helps us show you and other drivers when we think spaces will be available to park in. You can stop this data from being stored by turning off your location services.
Reviews – if you choose to leave a review for a parking location, this will be shown to other drivers considering booking the space (only showing your first name and the initial of your last name).
Messages – messages you send to us and other users of our Service.
Number plate/License plate (VRM) – we store this for enforcement purposes, safety purposes, to calculate your emissions and ensure you are parking in the correct parking bay size. We share this with third party enforcement companies and parking space operators along with parking session dates and times, and sometimes your name.
Parking space listing data – to list your parking space with us we will collect information, such as the parking space address, space description, photos of the space, facilities and attributes, and access instructions.
Communications and contact data – when you contact us through our website, via email, by post, on social media, or otherwise, we receive your contact information and the content of your communications.
Marketing preferences – when you provide us with your preferences to receive marketing, we store that information.

2.2 Personal information we obtain from third parties:

Businesses which manage parking facilities, including our business customers, may provide us with your information regarding your use of their facilities, pass activity, disputes and disagreements with them, payments, and other information relevant to our Service.
Other users may provide information about you, such as when they send a parking pass to you or include information about you in reviews or messages.
Public sources and risk prevention databases, including to check that a vehicle has a valid certificate/registration at the time of a booking to ensure that vehicles are safe and roadworthy and to calculate emissions which may be used to calculate your pricing for parking.
Marketing partners, including social media companies and other advertising service providers. For example, if you communicate or engage with us on social media, we may receive information about your profile and engagements.
Third-party login information. Our Service allows for authentication via third parties, such as social media platforms. When you link, connect, or login to the Service with a third party service (e.g. Google, Facebook, or Apple), you direct the service to send us information such as your registration, name, email address, photo, and profile information.

2.3 Personal information we collect automatically:

We, our service providers, and our advertising partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, such as:

Device data, such as your computer's or mobile device's operating system type and version, manufacturer and model, browser type, screen resolution, IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G).
Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access, and whether you have opened our marketing emails or clicked links within them.

We collect this information using cookies and other similar technologies. For more information, please visit our Cookie Policy.

3. HOW DO WE USE YOUR INFORMATION?

We use your personal information collected via the Service for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We may process your personal information for the following purposes:

To take steps towards entering into a contract with you, to provide the Service and to claim any right to be paid under our Terms, including to allow you to create an account and to manage any accounts you hold with us, allow you to use the Service, including to manage parking transactions and other purchases, contact you for reasons related to the Service, enable us to follow up on enquiries made by you in relation to the Service and/or to provide information you have requested, deal with payment for the Service and ensure you are paying the correct price, notify you of any changes to the Service that may affect you, and resolve disputes or collect overdue payments.
To send administrative information to you, including a reminder of when your vehicle registration is due. We may use your personal information to send you product, service and new feature information and/or information about changes to our Terms and policies.
To send you marketing and promotional communications with your consent where required by applicable laws. We and/or our brand partners may use your personal information for our marketing purposes, if this is in accordance with your marketing preferences.
To deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
To request feedback and to contact you about your use of the Service. We may use your information to request feedback and to contact you about your use of the Service.
To protect the Service and prevent fraud. We may use your information as part of our efforts to keep the Service safe and secure (for example, for fraud monitoring and prevention).
To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and/or possibly Contractual Reasons.
To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
With your consent. We may disclose your personal information for any other purpose with your consent.
Legal compliance. We may disclose your information where we are legally required to do so in order to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes.
Authorities and others. We may disclose personal information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, illegal activities or situations involving potential threats to the safety of any person.

5. YOUR RIGHTS

Depending on your location and the nature of your interactions with the Service, you may request the following in relation to your personal information:

Access. Provide you with information about our processing of your personal information and give you access to your personal information.
Correction. Update or correct inaccuracies in your personal information.
Deletion. Delete your personal information.
Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
Restriction. Restrict the processing of your personal information.
Objection. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
Withdraw consent. If we rely on your consent to process your personal information, you can request to withdraw your consent.

To correct or erase your personal information you can do this via the My Profile section of your Dashboard page or by contacting us using the details in the "Contact Us" section below.

You may opt out of marketing-related communications by following the opt-out or unsubscribe instructions contained in the marketing communication we send you or by contacting us as set out below. You may continue to receive services-related and other non-marketing emails.

6. DATA RETENTION

We retain personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of personal information, the purposes for which we use personal information and whether we can achieve those purposes through other means, any permissions you give us with regards to your personal information, and the applicable legal and regulatory requirements.

When we no longer require the personal information we have collected about you, we will either delete or anonymize it or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW WE SECURE INFORMATION

We are committed to maintaining measures to protect the security of your information and we employ a number of technical, organizational and physical safeguards designed to protect the personal information we collect. Of course, despite these measures, no network or system is ever entirely secure and we cannot guarantee the security of networks and systems that we operate or that are operated on our behalf.

8. TRANSFERRING YOUR INFORMATION

As part of the Service offered to you, the information you provide to us may be collected in or transferred to countries outside of the country you are located in. For example, if you are located in Nigeria, we may transfer your personal information outside of Nigeria, including to the United States and other countries worldwide.

These countries may not have similar data protection laws to Nigeria or any other country where you reside. If we transfer your information in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected and we will comply with restrictions on international data transfers under applicable data protection laws.

9. CONTACT US

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by:

Email: hello@instapark.ng

If you reside in Nigeria, you have the right to complain to a data protection regulator where you live or work, or where you feel a violation has occurred.